Frequently Asked Questions

Everything you need to know about shopping at JumpIchiban.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

Are your materials ethically sourced?

At JumpIchiban, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.